Most frequent questions and answers.
Last update: 5/20/2021

Before you buy

We currently have over 200 selections in our store. If you are looking for a quick delivery, you can look at our Ready to Ship dolls. Those dolls are warehouse sale which offers the best price but cannot be customized. If you are looking for something more specific, you can choose from the categories below. Those dolls will be made from scratch and shipped from our factory in China. It takes about 10-15 days before you meet her but it’s totally worth. We can build a doll matching the promote pictures or build some for your own choices of face type and body type.

  • AINI AI: our latest smart doll product, powered by AI technology.
  • AINI Classic: our top-quality traditional full-size dolls, with optional standing feet, body heating, and touch sensors.
  • AINI Cutie: similar to AINI Classic, but smaller, light-weighted, and more affordable. Currently, we sell mini dolls only at our marketplace mysmartdoll.com
  • Build your own: our AI, Cutie, or Classic dolls are usually pre-configured. However, if you want more flexibility to select face and body type, Build your own is your best bet.
  • Accessories: adult toys and doll extras.
Besides, we also offer full customization services which starts from $7299 but we can use the pics and measurements you provided to build a doll. 

We understand you want a doll that is tailored to your specific sexy tastes and life styles. Please refer to our body selection guides

Both AINI AI and classic dolls are high quality and well-designed dolls. There are pros and cons depends on your needs. You can refer to our doll comparison page to get more ideas.

The simple answer is that it really depends on you. Besides what a regular sex doll can do, AINI AI doll can do much more for you. You can refer to our AI doll features page for more details.

We are service oriented organization that treat our dolls and our customers with heart. You can learn about us from here. Also, if you are more interested in seeing what the product really looks like and how our customers feel, you can look at the testimonials/reviews section.

Yes, we mainly sell dolls but also sell sex toys and sex doll related accessories. You can find more details from here.

Shipping and handling

Once you have made the payments, we will start the production within 24 hours if it’s an custom doll order. Your doll should be ready for shipping within 3-5 business days. The AI product may take up to 8 days for production. If the doll is in stock and ready to ship, usually we will ship out in the next business day. You can find the detailed timeline from our shipping info page.

Usually, it takes about 10 days from the shipping label creation to delivery. The bottleneck is the paperwork for the export and the customs clearance. Therefore, in the first 2-5 days, we may not see any updates in tracking at all but once we pass the custom it should take 2-4 days to arrive at the US.

Total time from ordering to receiving your doll is approximately 14-21 days from placing your order to your doll been delivered.

No, the price you pay include customs clearance. There will be no hidden charge. Certain countries, including Canada, may need to pay extra import taxes charged by local goverments. The import tax can be paid online. US customers don’t have to pay any extra for shipping.

We have offices in both the US and China. All customized doll products are shipped directly from the manufacturers in China. The ready to ship selections are shipped from our warehouses in the US.

We can ship to all over the US and Canada. Internationally, we ship to all countries apart from India, Pakistan, UAE, Thailand and the countries with the local restrictions on adult products. We also ship to most European countries but a shipping surcharge may apply.

All International orders are shipped using FedEx, DHL or UPS. If you choose “Ready to ship” products, we may occasionally use USPS if the shipping address is in the US.

We will be using our shadow company’s name. You will not see any keywords related to “doll”, “sex” or “adult”.


A sex doll will last anywhere from 2 years to 10 years depending on usage and care.  A sex doll that gets frequently used and moved will be more likely to suffer wear and tear.  There are many things doll owners can do to preserve and maintain their sex doll.  If damage does occur it is also quite easy to perform repairs on your sex doll.  

Our dolls are also built with M-TPE material which can last much longer than the regular dolls. You can learn more details from here.

Similar to our skins, the doll may also get dirty. The doll’s skin although durable and resistant to rips, tears, and stain, but it is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

Cleaning a sex doll after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself from harm. Luckily, cleaning your sex doll is an easy process that can be completed in minutes.

Liquid eyeliner and powdered cosmetics (blushes, eye shadows, powder foundations, etc.) work very well on our dolls. However, cream/oil-based makeup (such as liquid foundation) won’t disperse well on M-TPE material. Eyebrow pencil and lipstick can be applied with reasonable effectiveness and these cosmetics can rub off easily. Otherwise, your robot companion doll can be cleaned with normal cosmetic removers and/or mild detergents. Avoid removers that are too oily, as they will be difficult to clean from the silicone skin.

It is NOT recommended. M-TPE flesh material can withstand hot water heat. You can soak your robot companion doll in a hot bath, but keep water off the computer head and protect charging ports from water.

However, since most of our dolls have “smart” features, we don’t recommend to put our dolls near water in order to lower the risk of damages on the electronic components


Our dolls are built with M-TPE material which can last much longer than regular dolls. You can learn more details from here. However, we understand that things occasionally break.

For our doll products, we offer an one-year limited warranty. After one year, you can always contact our support for any questions. We will provide instructions on how to complete the repair.

I am not kidding here. Since the factory ships the doll to different countries, occasionally, they didn’t preload the English version. However, it’s very easy to fix. If it happens to you order, please contact us and  we will help you to address the issue.

If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange the doll been returned.

All accessories sale are FINAL.

Yes or No. It depends on the circumstance. If you do need to cancel your order, you can contact our customer service as soon as possible. There might be a fee to cover our occurred cost.

AINI offers a limited one-year warranty on the dolls. We also offer free lifetime software upgrades for certain models.

Due to the nature of the product, we cannot accept returns after you start using the doll. However, we stand behind our product and do whatever we can to satisfy our customers.

I am sorry to hear that but we understand it may happen. In this case, you can revisit our accessories category from here. I am sure you will enjoy the new accessories with your doll.

Don’t see an answer to your question? Shoot us an email or contact us.